UK & Continental Day Trips and Short Break Holidays
These Terms and Conditions apply to all UK and Continental Day Trips and Short Break Holidays operated by Stevenage Travel Limited,
When making a booking, the customer identified as the Lead Name confirms that they are over 18 years of age and have the authority to agree to these Terms and Conditions on behalf of all members of their party. These Terms and Conditions apply once a booking has been made by telephone, online, or in person.
1. Payments
All trips must be paid in full at the time of booking unless deposits are specifically offered. “All trips must be paid in full at the time of booking unless advised that we are taking deposits.”
2. Deposits
Where deposits are taken, customers must ensure the balance is paid by the due date. Deposits are non-refundable if the balance is not received. Stevenage Travel reserves the right to cancel the booking and resell the seats/tickets if payment is not received. “The deposit is non-refundable… we reserve the right to cancel the booking and offer the seats/tickets for resale.”
3. Payment Plans
Some trips may offer instalment plans. Failure to meet the agreed plan may result in cancellation and forfeiture of monies paid.
4. Cancellation by the Customer
Payments are non-refundable unless Stevenage Travel can resell the tickets. Customers may transfer tickets to another person by providing names in advance. Transfers to alternative trips may be permitted at the Company’s discretion.
5. Cancellation by the Company
Trips may be cancelled if minimum numbers are not met. Customers will be offered an alternative or a full refund. Stevenage Travel will attempt to contact customers using the details provided but accepts no liability if contact cannot be made.
6. Itineraries
Information published in brochures or online may change due to third-party suppliers. Stevenage Travel accepts no liability for changes to times, venues, or fees. Delays caused by circumstances outside our control may require route or itinerary changes. Liability is limited to returning passengers to their original departure point.
7. Theatre & Shows
Appearance of advertised performers cannot be guaranteed.
8. Pick-Up Times
Passengers must arrive at least 5 minutes before departure. No refunds are given for late arrival. Stevenage Travel accepts no liability for additional travel or accommodation costs if a passenger misses the coach.
9. Seatbelts
All coaches are fitted with seatbelts. Passengers must remain seated and wear seatbelts while the vehicle is in motion. Parents/guardians must ensure children comply. Stevenage Travel accepts no liability for injuries caused by passengers standing or moving while the coach is moving.
10. Entrance Fees and Admission Charges
Ticket prices do not include meals or entrance fees unless stated.
11. Child Prices
Child prices apply to passengers under 16 unless otherwise stated. Children under 3 may travel free if not occupying a seat. Some trips are adult-only. Proof of age may be required.
12. Concessions
Concession prices apply to passengers aged 60+. Proof of entitlement may be requested.
13. Special Offers and Promotions
Offers are subject to availability and cannot be used in conjunction with other promotions. Stevenage Travel may introduce or withdraw offers at any time.
14. Disabled Customers
Seats near the front may be reserved for customers with a registered disability or Blue Badge. Some trips may involve long walks or steps. Customers must be able to board using the entrance steps. Suitability advice will be provided at booking.
15. Wheelchairs, Scooters and Walking Frames
Mobility equipment cannot be carried in passenger areas and will be stored in luggage compartments subject to space. Schedule 3 scooters cannot be carried. Equipment must not exceed 15kg per piece. Users must be accompanied by someone able to dismantle and load the equipment.
16. Buggies, Prams and Pushchairs
These must be stored in the luggage compartment.
17. Luggage
Short break holidays permit one suitcase (max 15kg) and one piece of hand luggage (max 5kg).
18. Booster Seats
Customers must provide and fit booster seats. Stevenage Travel accepts no liability for incorrectly fitted seats.
19. Transportation of Animals
Animals are not permitted except assistance dogs. Proof of ADI or IGDF membership may be required.
20. Smoking and Vaping
Smoking and vaping are not permitted on board.
21. Consumption of Alcohol
Alcohol may only be consumed with the express permission of the Company.
22. Mobile Phones
Passengers should keep phone conversations quiet and brief to avoid disturbing others or distracting the driver.
23. Comfort Stops
Where onboard toilets are not available, comfort stops will be made at the driver’s discretion.
24. Transportation of Vulnerable Passengers
Passengers who may pose a risk to themselves or others must be declared at booking. Stevenage Travel may deny boarding if adequate supervision is not provided.
25. Late Arrivals
No refunds are given for late arrival. Stevenage Travel accepts no liability for additional costs incurred due to missing the coach.
26. Feeder Coaches
Feeder coaches or minibuses may be used on some trips.
27. Third-Party Operators
Stevenage Travel may use reputable third-party coach operators for operational reasons.
28. Lost and Found Property
Passengers must not leave property unattended. Lost items will be logged and held at the office. Collection can be arranged, or items can be posted at the customer’s expense. Stevenage Travel accepts no liability for personal property.
29. Continental Day Trips and Holidays
Valid passports are required for European travel. Passports must meet entry requirements. Customers must obtain a UK GHIC or appropriate travel insurance. Stevenage Travel accepts no liability for failure to meet passport, visa, immigration, or health requirements. Travel insurance is compulsory for all European holidays.
30. Anti-Social Behaviour
Passengers displaying anti-social behaviour will be removed from the vehicle without refund and without liability for additional costs.
31. Limitation of Liability
Stevenage Travel is not liable for changes made by venues or suppliers, indirect losses, or circumstances beyond our control. Force majeure events include technical issues, war, civil unrest, terrorism, industrial disputes, natural disasters, epidemics, adverse weather, border closures, and similar events. Where liability is accepted, it is limited to a refund of the ticket price.
These Terms are governed by English Law and subject to the exclusive jurisdiction of the English Courts.
32. Complaints
Issues should be raised with the driver or representative on the day. Customers may contact the office or the Duty Manager. Written complaints must be submitted within 14 days.
33. Acceptance of Terms
By booking or travelling, customers accept these Terms and Conditions once payment or deposit has been received.
