Frequently Asked Questions

You can book by calling our friendly team on 01438 222410, or through this website where you can select your seats and pay securely. Full payment is required at the time of booking unless otherwise stated.

Some holidays may allow deposits or monthly payment plans. If a payment plan is offered, all instalments must be paid on time to secure your booking.

Payments are non-refundable unless we can resell your tickets. You may transfer your booking to another person, or in some cases transfer to another trip, at our discretion.

If a trip is cancelled due to low numbers or operational reasons, you will be offered an alternative or a full refund. We will always try to give as much notice as possible.

Itineraries are planned in advance, but may change due to weather, traffic, supplier changes or unforeseen circumstances. We always use the safest and most direct route available.

Please arrive at least 5 minutes before your scheduled departure time. Coaches leave promptly, and no refunds are given if you miss the departure.

Yes — all coaches are fitted with seatbelts. Passengers must remain seated and wear their seatbelt while the vehicle is moving. Parents/guardians must ensure children comply.

Only where stated. Each trip clearly lists what is included and what is optional.

Child prices apply to passengers under 16 unless otherwise stated. Concession prices apply to passengers aged 60+. Proof of age may be required.

We can reserve seats near the front for passengers with a registered disability or Blue Badge. Some trips involve long walks or steps. Please tell us about your needs when booking so we can advise suitability.

Mobility equipment must be stored in the luggage compartment and must not exceed 15kg per item. Schedule 3 mobility scooters cannot be carried. Passengers must travel with someone able to dismantle, lift and reassemble their equipment.

Yes — but it must be stored in the luggage compartment. Please advise us at booking.

You may bring:

• One suitcase up to 15kg
• One piece of hand luggage up to 5kg

Yes — but it is the parent/guardian’s responsibility to provide and correctly fit the booster seat.

Pets are not permitted. However, Assistance Dogs are fully welcome in line with UK equality legislation. Assistance Dogs must be:

• Trained by, or a recognised member of, ADI (Assistance Dogs International), or
• Provided by GDF (Guide Dogs Federation) or an equivalent recognised organisation.

Please bring your membership card and notify us when booking.

No — smoking and vaping are strictly prohibited on all coaches.

Alcohol may only be consumed with the express permission of the company.

Yes — but please keep conversations quiet and brief to avoid disturbing other passengers.

Many coaches do. If not, the driver will make comfort stops where possible, although availability cannot be guaranteed.

If a passenger may be at risk of harm to themselves or others, you must inform us at booking. We may require them to travel with a trained caregiver.

Coaches must depart on time due to driver hours and passenger convenience. No refunds or compensation are given if you miss the return departure.

On some popular trips, smaller feeder vehicles may be used to connect passengers to the main coach.

All of our coaches are operated by Landmark Coaches Limited. We may also use reputable third-party coach operators when required.

Lost property is handed to our office. You can contact us to check if your item has been found and arrange collection or postage (charges apply).

For European travel you must have:

• A valid passport issued within the last 10 years
• At least 3 months validity after the date of departure
• At least one blank page
• A UK GHIC or appropriate travel insurance Travel insurance is compulsory for all European holidays.

You are responsible for meeting all passport, visa and immigration requirements. We cannot accept liability for missed departures, repatriation costs or additional travel expenses.

Anti-social behaviour will not be tolerated. Passengers may be removed from the coach without refund if they endanger safety or disrupt others.

Please raise any issues with the driver or office immediately so we can resolve them. Formal complaints should be submitted in writing within 14 days of travel.